*All orders require a signature upon delivery. This ensures your order is delivered to you, and that it is not lost or stolen.

*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!

* All orders are processed and shipped during business days only Monday –Friday. Please allow 3 – 5 business days for an order to ship after processing.

* Weekends and holidays do not count as business days or order processing days

*All packages can be tracked on the USPS site. https://www.usps.com

*When a refund is issued, refunds can take 5 – 10 business days to appear back on your card.

*Refunds can only be issued if the hair is in its original condition.

*We will only exchange items in its original state (as received). It must be unopened, unwrapped, unaltered, unworn, undamaged and all tags and packaging must be included.

* You are responsible for all shipping fees that you will be charged in order to ship the hair back.